15 Day Return Policy

If you would like to return a product, please contact us at info@mod-3.com for an RMA (Return Authorization Number).

You have 15 calendar days to return an item from the date you received it.  To be eligible for a refund, returned products must be unused and in their original packaging. Shipping charges are non-refundable. To complete your return, it must be accompanied by an RMA.

After 15 days but within a month is subject to a 20% restocking charge.  This restocking fee will be deducted from the amount returned to the credit card used to make the original order. If 30 days have gone by since you’ve received your purchase, unfortunately we can’t offer you a refund or exchange.

Customer is responsible for all return shipping charges. Please make sure to get tracking or purchase shipping insurance for your return items. Please pack well enough to avoid any damage during transport back to our warehouse. Returned items that arrived used or otherwise not as-new and/or without original packaging will be handled on a case-by-case basis and may be eligible for a partial refund. We reserves the right to refuse a refund on any item that arrive damaged. 

Only items purchased directly from mod-3.com will be accepted.  For mod-3 products purchased through other retailers, please contact them directly for returns and refunds.

 

Shipping Information

Orders take around 72 hours to be fully processed and shipped. Our normal shipping and order processing days are Monday through Friday. Your order will ship USPS First Class Mail. Please allow up to 6 to 10 days for delivery.

If USPS or FedEx tracking state your package has been delivered we will not be able to offer a refund or replacement. You will need to contact them and file a claim.

International Shipping

We ship internationally using United Stated Postal Service. International packages may be subject to custom and/or import duties of the recipient’s country. The recipient is responsible for all duties, import fees and taxes incurred. All shipment will have actual value/prices marked.  If the recipient refuses to pay these additional charges at the time of delivery, mod-3.com will instruct the shipping carrier to abandon the package in customs.  Abandon shipments and packages returned to mod-3.com  for non-payment of duties and taxes will not receive a refund.

 

Limited Warranty

This Limited Warranty covers mod-3 products for three (3) months from the date of purchase. All products must be purchased from mod-3, its subsidiaries, or its authorized resellers and must be in original packaging or we may deny the warranty. NOTE: This warranty covers only genuine RADIUS case by mod-3.

To obtain warranty service, please send your RMA request via e-mail with “RADIUS case RMA Request” in the subject line to: info@mod-3.com. You will need to send us the defective or non-working case to obtain the replacement case. For parts replacement, please send the part(s) back to be replaced.

In the e-mail, please provide your full name, shipping address, phone number and the style/color of your RADIUS case. Provide the date and point of purchase, i.e: name of the website or retailer you purchased the case from.

mod-3, at our discretion, may repair or replace products or parts under this Limited Warranty (a) with new or previously used products, parts, or components equivalent to new in performance and reliability, or (b) with re-manufactured products using new components or new and used or reconditioned components equivalent to new in performance and reliability, or (c) with a product equivalent to an original product that has been discontinued. When a product or part is replaced, the replacement item becomes your property and the returned product or part becomes the property of mod-3.

Limitation of Liability

THE MAXIMUM LIABILITY OF MOD-3 UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. IN NO EVENT WILL MOD-3 BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE USE OF THE PRODUCT. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON.